# Disclaimer

- Link: https://onehealthgrid.com/disclaimer/
- Published: 2026-11-05T08:19:42+05:30
- Author: imagpt

LEGAL, CLINICAL, AI/MCP & TECHNICAL INFRASTRUCTURE DISCLAIMER

# Platform, Clinical & Technical Liability Disclaimer

This Legal, Clinical, and Technical Infrastructure Disclaimer (**“Disclaimer”**)
governs your use of the **OneHealthGrid** website ([https://onehealthgrid.com](https://onehealthgrid.com)),
enterprise healthcare applications (HIS, EHR, LIMS, RIS, Pharmacy, Telemedicine),
Ayushman Bharat Digital Mission (ABDM) gateways, HL7 FHIR® APIs, and inbuilt Model
Context Protocol (MCP) AI servers operated by **Routeget Technologies Consulting
Pvt. Ltd.** Please read these disclosures carefully to understand the operational
boundaries of our technology ecosystem.

**Document ID:** OHG-LEGAL-DISC-2026.4 (Effective: Nov 5, 2026)

**Statutory Alignment:** Indian Contract Act 1872, IT Act 2000 & Telemedicine Guidelines

**Scope:** Public Website, B2B/B2G SaaS, Open APIs, ABDM & Inbuilt MCP Servers

EXECUTIVE RISK SUMMARY (KEY TAKEAWAYS AT A GLANCE)

## 4 Core Liability Boundaries of the OneHealthGrid Ecosystem

Read Alongside Our Terms of Use & Privacy Policy

![](https://onehealthgrid.com/wp-content/uploads/2026/11/ohg-disc-pillar-1-clinical.
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### 1. No Practice of Medicine

OneHealthGrid is a software provider, not a hospital or physician. Clinical alerts,
e-Prescriptions, LIMS outputs, and AI/MCP summaries never replace independent medical
judgment by a licensed doctor.

![](https://onehealthgrid.com/wp-content/uploads/2026/11/ohg-disc-pillar-2-tech.
svg)

### 2. No Certified Legal / IT Advice

API documentation, HL7 FHIR schemas, sample code, and compliance blueprints on this
site are for general engineering guidance and do not constitute formal legal or 
regulatory consultation.

![](https://onehealthgrid.com/wp-content/uploads/2026/11/ohg-disc-pillar-3-infra.
svg)

### 3. Infrastructure & Maintenance

While we engineer high-availability cloud systems, we disclaim liability for scheduled
maintenance windows, ISP/telecom backbone outages, database sync delays, or force
majeure disruptions.

![](https://onehealthgrid.com/wp-content/uploads/2026/11/ohg-disc-pillar-4-thirdparty.
svg)

### 4. Third-Party & Gateway Waiver

We do not control and are not liable for external government portals (NHA ABDM, 
UIDAI, PM-JAY), PCI-DSS payment gateways, Microsoft Dynamics 365 instances, or external
LLM providers.

STICKY NAVIGATION MAP

### Disclaimer Sections

[01. Website & Service (“As-Is”)](https://onehealthgrid.com/disclaimer/#disc-sec-1)
[02. Clinical, AI/MCP & Tech Advice](https://onehealthgrid.com/disclaimer/#disc-sec-2)
[03. Infrastructure & Downtime](https://onehealthgrid.com/disclaimer/#disc-sec-3)
[04. External Gateways & 3rd Parties](https://onehealthgrid.com/disclaimer/#disc-sec-4)
[05. Limitation of Liability Cap](https://onehealthgrid.com/disclaimer/#disc-sec-5)
[06. Domain-Specific Addendums](https://onehealthgrid.com/disclaimer/#disc-sec-6)

⚠ MEDICAL EMERGENCY NOTICE

Do not use this website, developer portal, or AI/MCP tools for medical emergencies.
In the event of an acute medical emergency in India, immediately dial **108 / 112**
or proceed to the nearest hospital emergency department.

Corporate Risk & Legal Desk

Questions regarding enterprise warranties, SLAs, or regulatory disclosures?

[✉ legal@onehealthgrid.com →](https://onehealthgrid.com/disclaimer/legal@onehealthgrid.com)

![](https://onehealthgrid.com/wp-content/uploads/2026/11/ohg-disc-sec-1-service.
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## 01. Website and Service Disclaimer ("As-Is" and "As-Available" Operational Baseline)

KEY TAKEAWAY (PLAIN-ENGLISH SUMMARY)

Unless your healthcare institution or government department has executed a separate
written Master Services Agreement (MSA) containing express Service Level Agreement(
SLA) warranties, the OneHealthGrid website, mobile apps, and evaluation environments
are provided strictly ‘As-Is’ and ‘As-Available’ without implied warranties.

**1.1 General Operational Disclaimer:** The public website located at [https://onehealthgrid.com](https://onehealthgrid.com),
together with all associated web portals, mobile applications, demonstration environments,
developer sandboxes, open API catalogs, whitepapers, and informational resources(
collectively, the **“Site and Services”**) owned and operated by **Routeget Technologies
Consulting Pvt. Ltd.** (**“OneHealthGrid”**, **“Routeget”**, **“we”**, **“us”**,
or **“our”**), are provided on an **“AS-IS”** and **“AS-AVAILABLE”** basis. Except
to the extent expressly committed in a mutually executed, physically or digitally
signed enterprise **Master Services Agreement (MSA)** or **Government Tender Contract(
RFP/SLA)** between Routeget and an institutional B2B/B2G Customer, Routeget makes
no representations, warranties, or guarantees of any kind—whether express, implied,
statutory, or otherwise—regarding the completeness, accuracy, reliability, suitability,
or uninterrupted availability of the Site and Services.

**1.2 Exclusion of Implied Statutory Warranties:** To the fullest extent permissible
under the **Indian Contract Act, 1872**, the **Information Technology Act, 2000**,
and applicable international commercial laws, Routeget expressly disclaims all implied
warranties of merchantability, fitness for a particular clinical, diagnostic, administrative,
or public-health purpose, title, quiet enjoyment, system integration compatibility,
and non-infringement of third-party intellectual property rights. No oral or written
information, product walkthrough, or sales presentation provided by Routeget or 
its solution architects shall create any warranty not expressly stated in a signed
enterprise contract.

**1.3 Local Regulatory & Facility Configuration Responsibility:** Healthcare delivery
and public health reporting are subject to diverse state-level clinical establishment
laws, pharmacy regulations, and institutional standard operating procedures (SOPs).
Each subscribing hospital, clinic, Primary Health Centre (PHC), diagnostic laboratory,
pharmacy, or government agency remains solely responsible for verifying that its
local workflow configuration, tax/billing setup, and staff usage of OneHealthGrid
comply with all applicable central, state, and municipal laws.

![](https://onehealthgrid.com/wp-content/uploads/2026/11/ohg-disc-sec-2-advice.svg)

## 02. Professional, Clinical, AI/MCP & Technical Advice Disclaimer

KEY TAKEAWAY (PLAIN-ENGLISH SUMMARY)

OneHealthGrid is an enterprise technology vendor, not a licensed medical provider,
law firm, or certified statutory auditor. Neither our clinical software modules 
nor our inbuilt MCP AI servers dispense medical advice, and our technical/API documentation
does not constitute formal professional consultation.

 ⚠ MANDATORY CLINICAL DECISION SUPPORT & AI HUMAN-IN-THE-LOOP NOTICE

 **OneHealthGrid does not engage in the practice of medicine.** All EHR/HIS clinical
templates, drug-to-drug or drug-allergy interaction prompts, LIMS reference-range
flags, triage scores, and outputs generated through our inbuilt **Model Context 
Protocol (MCP)** servers or connected AI agents are strictly auxiliary informational
aids. **A registered medical practitioner (RMP) must independently verify every 
clinical note, diagnostic report, AI summary, and prescription** before rendering
patient care.

**2.1 No Physician-Patient Relationship or Medical Warranty:** Nothing contained
on the OneHealthGrid website, patient portal, ABHA record viewer, or telemedicine
communication interface shall be construed as establishing a physician-patient relationship
between Routeget Technologies Consulting Pvt. Ltd. and any citizen or patient, nor
as providing a medical diagnosis, treatment recommendation, or clinical prognosis.
Healthcare providers using OneHealthGrid assume exclusive professional and legal
responsibility for patient examination, informed consent capture, diagnostic interpretation,
prescription accuracy, and clinical outcomes.

**2.2 AI Capabilities & Inbuilt MCP Server Probabilistic Output Disclaimer:** OneHealthGrid
provides native AI readiness and inbuilt **Model Context Protocol (MCP)** servers
that enable healthcare institutions to connect large language models (LLMs) and 
AI co-pilots (such as ChatGPT, Claude, Gemini, Microsoft Copilot, or Amazon Bedrock)
to structured clinical and operational workflows. Because generative AI models operate
probabilistically, AI-generated clinical summaries, discharge note drafts, coding
suggestions (ICD-10/SNOMED CT), or operational forecasts may occasionally contain
omissions, formatting inaccuracies, or “hallucinations.” Routeget expressly disclaims
any liability arising from unverified reliance on AI/MCP outputs where a qualified
human professional failed to review and validate the output prior to clinical or
financial execution.

**2.3 Technical, Architectural, Coding & Regulatory Guidance Disclaimer:** All developer
documentation, OpenAPI 3.0 specifications, HL7 FHIR® R4 implementation guides, cURL/
SDK code samples, Postman collections, ABDM integration walkthroughs, and DPDP Act/
HIPAA compliance summaries published on this website are provided strictly for general
educational and engineering reference. They do not constitute formal systems-architecture
consulting, certified cybersecurity auditing, or legal advice. System integrators
and hospital IT teams must independently test, validate, and security-harden all
code implementations in a non-production sandbox before deploying to live clinical
environments.

![](https://onehealthgrid.com/wp-content/uploads/2026/11/ohg-disc-sec-3-downtime.
svg)

## 03. Technical Infrastructure, Maintenance & Downtime Disclaimer

KEY TAKEAWAY (PLAIN-ENGLISH SUMMARY)

While we engineer multi-zone cloud resilience and target >=99.9% uptime for enterprise
deployments, complex distributed healthcare systems remain subject to scheduled 
maintenance, telecom backbone disruptions, database latency, and cybersecurity mitigation
measures for which Routeget cannot be held strictly liable.

**3.1 Distributed Cloud Infrastructure & Network Latency:** OneHealthGrid operates
across distributed cloud infrastructure, containerized microservices, relational
and document databases, and real-time API gateways. While Routeget employs industry-
standard redundancy, load balancing, and automated failover engineering, we do not
warrant that the Site, cloud platform, APIs, or inbuilt MCP servers will operate
on an uninterrupted, latency-free, or error-free basis at all times, nor that every
software defect or non-critical bug will be corrected instantaneously.

**3.2 Scheduled Maintenance, Emergency Patching & Database Synchronization:** Routeget
reserves the right to temporarily suspend, throttle, or restrict access to all or
part of the platform to perform scheduled version upgrades, database indexing, kernel
security patching, or emergency zero-day vulnerability remediation. Where practicable
for B2B/B2G production tenants, scheduled maintenance windows are planned during
low-traffic off-peak hours with advance notice. Routeget shall not be liable for
any operational delay, temporary inability to view historical records, or deferred
ERP synchronization resulting from scheduled maintenance, emergency CERT-In security
directives, or automated database failover transitions.

**3.3 Local Hardware, ISP Backbone & Offline Contingency Duty:** Healthcare facilities,
rural PHCs/CHCs, diagnostic laboratories, and pharmacies frequently operate in environments
subject to local power fluctuations, local-area network (LAN) misconfigurations,
browser incompatibility, or internet service provider (ISP) fiber cuts. Routeget
is not responsible for service interruptions originating outside our managed cloud
demarcation boundary. Subscribing healthcare institutions are strongly advised to
maintain local business-continuity procedures (including paper or local-cache clinical
fallback protocols) so urgent patient care is never delayed during external internet
outages.

![](https://onehealthgrid.com/wp-content/uploads/2026/11/ohg-disc-sec-4-external.
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## 04. External Links, National Gateways (ABDM/NHA) & Third-Party Integrations Disclaimer

KEY TAKEAWAY (PLAIN-ENGLISH SUMMARY)

OneHealthGrid interoperates with external government ecosystems (NHA ABDM, ABHA,
UIDAI, PM-JAY, State HMIS), PCI-DSS payment gateways, Microsoft Dynamics 365 Finance,
external AI models, and web analytics tools. Routeget has no control over—and waives
all liability for—the uptime, accuracy, or policies of these independent third-party
systems.

**4.1 National Digital Health Gateways (NHA ABDM, ABHA, UIDAI & PM-JAY):** OneHealthGrid
provides native interoperability connectors to India’s public digital health infrastructure,
including the National Health Authority (NHA) **Ayushman Bharat Digital Mission (
ABDM)** Health Information Exchange & Consent Manager (HIE-CM), **ABHA (Ayushman
Bharat Health Account)** creation and verification APIs, **Healthcare Facility &
Professional Registries (HFR/HPR)**, **Ayushman Bharat PM-JAY** transaction management
systems, **UIDAI Aadhaar e-KYC** gateways, and State HMIS portals (such as RCH, 
U-WIN, NTEP, and IDSP/IHIP). These national and state gateways are owned and operated
exclusively by sovereign government agencies. Routeget expressly disclaims all liability
for gateway downtime, API schema changes, Aadhaar OTP/biometric verification timeouts,
PM-JAY claim adjudication delays/rejections, or inaccurate historical health records
transmitted by external Health Information Providers (HIPs).

**4.2 Merchant Payment Gateways & Enterprise ERP Connectors (Dynamics 365):** Online
fee collections, subscription renewals, and patient billing transactions processed
through OneHealthGrid utilize independent, RBI-authorized, PCI-DSS compliant third-
party payment gateways and banking networks (UPI, NetBanking, NEFT/RTGS, and card
networks). Similarly, enterprise financial synchronization relies on the Customer’s
licensed **Microsoft Dynamics 365 Finance** environment. Routeget is not a bank,
payment aggregator, or financial institution, and waives all liability for payment
gateway outages, inter-bank settlement delays, chargeback disputes, incorrect tax/
ledger mapping configured by Customer finance teams, or unauthorized access occurring
within the Customer’s external ERP tenant.

**4.3 External Websites, Third-Party AI Models & Analytics Tools:** Our website 
and documentation may contain hyperlinks to external websites, GitHub repositories,
clinical reference libraries, or third-party AI platforms, and utilizes **Google
Analytics** and **Meta (Facebook) Pixel** on public marketing pages. External links
are provided solely for convenience and do not imply endorsement by Routeget. When
a Customer connects third-party foundation AI models to OneHealthGrid via our inbuilt
MCP servers, the availability, token pricing, and model behavior of those external
AI services remain governed solely by the Customer’s agreement with the respective
AI vendor.

![](https://onehealthgrid.com/wp-content/uploads/2026/11/ohg-disc-sec-5-liability.
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## 05. Limitation of Liability & Exclusion of Consequential Damages

KEY TAKEAWAY (PLAIN-ENGLISH SUMMARY)

To the maximum extent permitted by law, Routeget Technologies Consulting Pvt. Ltd.
shall never be liable for indirect, consequential, exemplary, or clinical malpractice
damages, and our total cumulative monetary liability is strictly capped at the subscription
fees paid by the Customer in the preceding 12 months.

**5.1 Categorical Exclusion of Indirect & Consequential Damages:** To the maximum
extent permitted by applicable Indian and international law, in no event shall **
Routeget Technologies Consulting Pvt. Ltd.**, its parent or subsidiary entities,
directors, officers, employees, clinical advisors, solution architects, or licensors
be liable to you, any healthcare institution, any government authority, or any third
party (including patients or beneficiaries) for any indirect, incidental, special,
consequential, punitive, or exemplary damages whatsoever. This exclusion applies
without limitation to damages for loss of revenue, lost profits, loss of goodwill,
business interruption, loss or corruption of data, delayed insurance/PM-JAY reimbursements,
cost of procurement of substitute software or services, or claims of medical malpractice
or personal injury, whether arising under contract, tort (including negligence),
strict liability, statutory duty, or any other legal theory—even if Routeget has
been advised of the possibility of such damages in advance.

**5.2 Absolute Cap on Aggregate Monetary Liability:** Notwithstanding anything to
the contrary contained on this website or in any ancillary documentation (and subject
only to express liability provisions in a mutually signed B2B/B2G Master Services
Agreement), Routeget’s total, cumulative, aggregate liability arising out of or 
related to your use of or inability to use the OneHealthGrid website, platform, 
APIs, ABDM connectors, or inbuilt MCP servers for all claims combined shall in no
event exceed: (a) for paying enterprise B2B/B2G Customers, the **total subscription
license fees actually paid by the Customer to Routeget in the twelve (12) months
immediately preceding the event giving rise to the liability**; or (b) for free 
website visitors, evaluation users, or sandbox developers with no active paid subscription,
the sum of **Indian Rupees Twenty-Five Thousand Only (INR ₹25,000)**.

**5.3 Essential Basis of the Bargain & Severability:** You acknowledge and agree
that the warranty disclaimers, risk allocations, and monetary liability caps set
forth in this Disclaimer reflect a fair and reasonable allocation of risk between
the parties for a complex digital healthcare interoperability ecosystem, and form
an essential basis of the bargain between you and Routeget Technologies Consulting
Pvt. Ltd. If any provision of this Disclaimer is held by a court or arbitrator of
competent jurisdiction to be invalid or unenforceable, such provision shall be enforced
to the maximum permissible extent and the remaining provisions shall continue in
full force and effect.

 06. DOMAIN-SPECIFIC RISK ADDENDUMS

## Supplemental Disclaimers for Telemedicine, Developer Sandbox & Impact Metrics

Click any addendum below to view specialized legal disclosures for virtual care,
open-source/API samples, and investor/benchmark statistics.


**1. Technology Conduit Only:** OneHealthGrid’s Telemedicine and eSanjeevani/virtual-
consultation modules provide encrypted audio, video, and e-Prescription transmission
pipelines between registered medical practitioners (RMPs) and patients.
**2. Compliance
with Telemedicine Practice Guidelines (2020):** The consulting physician is solely
responsible for verifying patient identity, determining whether a condition is appropriate
for remote consultation versus in-person examination, and adhering to Schedule X/
restricted-drug prescribing prohibitions under the Telemedicine Practice Guidelines
issued by the Ministry of Health & Family Welfare (MoHFW) and the National Medical
Commission (NMC).


**1. Non-Production Sample Code:** All cURL snippets, Python/Node.js/.NET/Java SDK
examples, Postman collections, and HL7 FHIR bundle templates provided in the OneHealthGrid
Developer Portal are illustrative reference implementations.
**2. Customer Validation
Duty:** Routeget disclaims all liability for data mapping errors, authentication
misconfigurations, or security vulnerabilities introduced by third-party developers
who deploy modified sample code into production without independent security review.


**1. Illustrative Performance Metrics:** Operational metrics referenced across our
website (such as target uptime percentages, claim-processing speed improvements,
or total cost of ownership reductions) represent historical benchmarks or target
engineering outcomes achieved in specific enterprise configurations and are not 
a guarantee of identical financial results across every facility.
**2. Forward-Looking
Statements:** Product roadmap descriptions, upcoming AI/MCP capabilities, and national
health ecosystem expansion plans constitute forward-looking statements subject to
regulatory and technical evolution.

## Need Custom Enterprise Warranties or Dedicated B2B/B2G Uptime SLAs?

While this public Disclaimer governs general website and sandbox usage, our enterprise
hospital and government clients receive tailored Master Services Agreements (MSAs)
with backed uptime SLAs and contractual indemnities.

 [  Request Enterprise SLA / Demo →  ](https://onehealthgrid.com/disclaimer/#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjExNDciLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D)

 [  Contact Legal & Risk Management  ](https://onehealthgrid.com/disclaimer/legal@onehealthgrid.com)